Refund Policy

Last updated: September 2, 2026

1. 30-day money-back guarantee

Every paid guide comes with a 30-day money-back guarantee. If a guide doesn't work for you, email us within 30 days of your purchase date and we'll issue a full refund — no detailed justification required, though we're always glad to hear what didn't land, so we can improve the guide.

2. How to request a refund

Contact us at hello@wexorinia.com or through our contact page with the email address you used to purchase and the name of the guide. We aim to process refunds within a few business days, back to your original payment method.

3. The free guide

The Free Guide has no purchase price, so there's nothing to refund. If it didn't help you, let us know and we'll try to point you somewhere more useful.

4. Digital content and the right of withdrawal (EU/EEA customers)

Under EU consumer law, the standard 14-day right of withdrawal for digital content does not apply once you've begun downloading or accessing that content with your consent. In practice, this means our 30-day money-back guarantee is broader than the legal minimum: it applies regardless of whether you've already downloaded or opened the guide.

5. What isn't covered

The guarantee covers your satisfaction with the guide itself. It doesn't cover situations like ordering the wrong product by mistake and having already fully used a different, correctly delivered guide — in that case, contact us and we'll find a reasonable solution on a case-by-case basis.

6. Payment provider timing

Because checkout runs through a third-party payment provider (such as Stripe, PayPal, or Airwallex), the exact time for a refund to appear in your account depends on that provider and your bank, typically 5–10 business days after we issue it.

7. Contact

Questions about this policy or an order can be sent to hello@wexorinia.com.